Terms & Conditions Aurora Hairdressing Northampton

OUR HAIRDRESSING SERVICES

Thanks for choosing Aurora Hairdressing! We’re really happy to be providing whatever cutting, colouring, treatment or styling that you’re looking for and are confident that you will be completely satisfied with our services.

Some of those services require our use of certain products, which we purchase from our suppliers. While we take great care in considering the products that we select for use on our customers, we are not the manufacturer or the retailer of those products that we use while we take care of your hair. We are responsible for only the performance of our services and not for any adverse effects you experience, unless they have resulted from our misuse of those products.

If we do not use those products properly and you experience adverse effects, we are responsible only for our failure to use reasonable care and skill in performing our services to you for foreseeable direct loss and damage caused by us. We are not liable for business losses. If you use our services for any commercial purpose, we have no liability to you for any loss of profit, including for the loss of a business opportunity.

SKIN PATCH TESTS

Because the health and sensitivities of your hair and skin can change over time based on a lot of different factors, it is our policy to recommend that every customer who undergoes a hair colouring service receive a skin patch test 48 hours prior to their appointment.

A negative skin patch does not mean that an adverse reaction will not occur when the products are applied to your hair during the full service. Instead, it would be indicative of the types of products you should consider for a lower-risk service. It may be possible that you still experience some discomfort while you have contact with products which tested as negative on your skin patch test, though it may not necessarily be an adverse reaction.

If you do experience any discomfort while using our services involving third-party products, please let us know as soon as they arise.  We will then decide if we need to remove the product from contact with you.

COLOUR SERVICES

A skin test is required 48 hours prior to your appointment if you are a new client or an existing client who has not had a colour service within the last 6 months.

All colour services must have a blow-dry.  For longer, thicker hair, a surcharge from £10 will be added to your bill.

GUEST COLOUR FORMULAS

Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.

DEPOSITS & CANCELLATIONS 

When booking an appointment, we may require a deposit. This deposit forms part of your total service cost and is non-refundable.

If you cannot attend your appointment, please give at least 48 hours’ notice so we can offer your slot to another client. If less than 48 hours’ notice is given, we reserve the right to retain your deposit.

If no deposit was paid and you give less than 48 hours’ notice (or miss the appointment), a fee of 30% of the service cost will be charged. A deposit will also be required to secure any future bookings.

If you reschedule with at least 48 hours’ notice, your deposit can be carried forward to your new appointment.

DEPOSIT AMOUNTS

All new colour client appointments – £50

All new client appointments with a value of up to £50, from £20

Keratin hair smoothing appointments – £100

Colour correction – £100

Deposits can be taken over the telephone to ensure your booking.  Your appointment cannot be booked until the deposit has been paid.  Thank you for your understanding.

RUNNING LATE

We understand that from time to time you may be delayed and arrive late for your appointment. On these rare occasions, we may not be able to provide you with full service. We will try to accommodate you as best we can with the time we have and the talented team available on the day. With this in mind, we may have to rearrange your appointment. We acknowledge that this may not be convenient, but we feel each and every guest should receive the same professional service and attention.

CANCELLATIONS & NO SHOWS

Appointments which are cancelled at short notice, or guests who fail to show up to their appointment, cause inconvenience to other guests and a loss of revenue to the salon. We therefore ask that you give us 48 hours' notice for any appointment change or cancellation.

If you cancel on the day or do not attend your appointment, we have the right to retain your deposit. 

If we have to cancel your appointment, we will also give you 48 hours' notice. If we are unable to provide 48 hours' notice, we will credit your account with a 20% discount off the original booking. Thank you for your understanding.

DISCOUNTS/OFFERS 

We’re happy to offer discounts on selected hair services.

However, please note that discounts do not apply to:

• Balayage
• Colour correction
• Grey blending
• Keratin treatment
• Innoluxe treatment
• Services with our trainees

Discounts cannot be used in conjunction with any other offers, and the final decision is at the discretion of the manager.

For any questions regarding the price of a service, please speak to your stylist before your appointment begins.

PRICING STRUCTURE

Our pricing structure reflects the experience and ongoing development of our team.

- Short = chin length or above
- Medium = above shoulders
- Long = past shoulders to shoulder blades
- Extra Long = below shoulder blades

A Restyle can be classed as:

More than 3 inches cut off, shaping that which is not already in place. or a completely new hairstyle.

Please note, £10 will be added if hair is extra long or thick.

GIFT VOUCHERS

Please note that Aurora Hairdressing Gift Vouchers are non-refundable and cannot be exchanged for a cash alternative. 

CONSULTATIONS

Consultations are complementary for all services.

COMPLAINTS & OUR GUARANTEE

Aurora Hairdressing wants every client to be 100% happy with their hair.

If, however, you have an issue or complaint, you must notify us immediately, and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets the correct criteria, we will offer you free hairdressing until your issue has been resolved.

You will be referred to the Salon Manager immediately, who will deal with the complaint. You will need to contact us within 3 days of your appointment.  We will then ask you to return within one week of the original appointment to enable us to offer you a haircut or colour free of charge, provided the service is the same as the original appointment.

If you have simply changed your mind or if you return after the first week, normal charges may apply.

If you have altered or attempted to alter a hair colour or cut yourself or a third party, this guarantee becomes null and void.

We welcome feedback, and it is important for you to inform us if you are not 100% happy with your hair at any stage.

Thank you for your understanding and support.  We look forward to seeing you.

Kind Regards

Julie, Vee and the Aurora Team