T&Cs
Salon policies, Terms & Conditions
Welcome to Aurora Hairdressing
At Aurora Hairdressing, we believe every appointment should be an exceptional experience. Our commitment is to provide outstanding service, honest professional advice and beautiful results while always prioritising the health, integrity and condition of your hair.
To ensure every guest enjoys the highest standard of care, we have set out the following Terms & Conditions. These policies are designed to protect both our clients and our team by providing clear guidance regarding appointments, consultations, pricing, deposits, cancellations, colour services and salon procedures.
By booking an appointment with Aurora Hairdressing, you confirm that you have read, understood and accepted these Terms & Conditions. They form part of the agreement between you and Aurora Hairdressing and help us deliver a professional, fair and consistent experience for every guest.
If you have any questions before your appointment, our friendly team will be delighted to assist you.
We look forward to welcoming you to Aurora Hairdressing.
Our Services
Aurora Hairdressing is committed to providing professional hairdressing services using the highest standards of skill, care and expertise.
Every service is tailored to each individual client. Results may vary depending on your hair type, condition, previous colour history, home care routine and other factors outside of our control.
Our priority is always the long-term health and integrity of your hair. Where necessary, we may recommend an alternative service or treatment to achieve the safest and most suitable result.
Aurora Hairdressing reserves the right to refuse or discontinue any service where we believe it would compromise the health of your hair or where it is not safe or appropriate to continue.
⸻
Consultations
Every colour, lightening and chemical service begins with a professional consultation.
During your consultation we will discuss your hair history, desired result, maintenance requirements, pricing and any limitations that may affect the final outcome.
Clients are responsible for providing complete and accurate information regarding:
* Previous professional colour
* Box dyes
* Henna or metallic salts
* Previous chemical services
* Hair extensions
* Pregnancy
* Allergies
* Medications
* Medical conditions
* Home treatments
Failure to provide accurate information may affect the outcome of your service.
Aurora Hairdressing cannot accept responsibility where inaccurate or incomplete consultation information has affected the final result.
Patch Testing
Your safety is our priority.
A skin allergy test must be completed at least 48 hours before any colour appointment where required by salon policy or the manufacturer’s guidelines.
A negative patch test does not guarantee that an allergic reaction will not occur.
Aurora Hairdressing reserves the right to refuse any colour service where a required patch test has not been completed.
⸻
Colour Services
Colour services are individually customised for every client.
Hair colour results cannot be guaranteed, as the final outcome depends on factors including previous colour history, box dyes, medication, hormones, mineral build-up, hair condition and previous chemical services.
Some colour transformations require multiple appointments to safely achieve the desired result whilst maintaining the health and integrity of the hair.
All colour appointments include a professional blow dry to allow us to check and complete the finished result. Colour services cannot normally be booked without a finishing service unless agreed by management.
Additional charges may apply for extra product usage, exceptionally thick or long hair, or where additional appointment time is required. Any additional costs will be discussed wherever possible before proceeding.
Permanent colour services are available to clients aged 16 years and over.
⸻
Guest Colour Formulas
Every colour formula created by Aurora Hairdressing is unique to each client.
All colour formulations, mixing ratios and technical application methods remain the intellectual property of Aurora Hairdressing.
We do not disclose colour formulas or technical information to clients or third parties.
Grey Blending
Grey Blending is a bespoke colour service designed to soften and blend natural grey hair whilst creating a seamless, low-maintenance result.
Every client’s hair is unique, and results will vary depending on the percentage of grey hair, natural base colour, previous colour history, hair condition and desired outcome.
Grey Blending is a journey rather than a one-appointment service. Whilst we will always aim to achieve your desired result as safely as possible, multiple appointments may be required to gradually achieve your long-term goal whilst maintaining the health and integrity of your hair.
As your natural hair continues to grow, regular maintenance appointments may be recommended to maintain a seamless finish.
⸻
Colour Corrections
Colour Correction is one of the most specialised services we offer.
The outcome of any colour correction cannot be guaranteed in a single appointment.
Previous professional colour, box dyes, henna, metallic salts, medication, hormones, hair condition and previous chemical services can all affect the final result.
For the safety of your hair, your stylist may modify the agreed service or recommend a staged plan if continuing the service would compromise your hair’s health or integrity.
Additional appointments may be necessary to safely achieve your desired result.
All quotations provided during consultation are estimates and may change where additional time, specialist techniques or products become necessary. Any additional costs will always be discussed with you before proceeding.
Keratin Treatments
Keratin Treatments are designed to reduce frizz, improve manageability and create smoother, healthier-looking hair.
Results vary depending on your hair type, condition, previous chemical history and how well the recommended aftercare advice is followed.
The longevity of your treatment depends on the correct home care routine, including the use of recommended sulphate-free products.
Aurora Hairdressing cannot guarantee the longevity of results where the recommended aftercare has not been followed.
Keratin Treatments reduce frizz and smooth the hair but do not permanently straighten the hair.
⸻
Hair Integrity
The health and integrity of your hair will always be our priority.
If, during your appointment, your stylist believes that continuing your service may compromise the condition of your hair, Aurora Hairdressing reserves the right to modify, postpone or discontinue the service.
Charges will apply for work already completed up to that point.
We will always recommend the safest course of action to achieve the best possible long-term result.
Deposits
To secure selected appointments, a deposit is required at the time of booking.
Appointments are not confirmed until the required deposit has been received.
Deposits are deducted from the final cost of your appointment.
Deposits are not refundable unless Aurora Hairdressing cancels your appointment or a refund is required by law.
Where sufficient notice is provided, your deposit will be transferred to a future appointment.
Transferred deposits remain valid for six months from the date of your original appointment. Any unused deposit will automatically expire after six months.
Aurora Hairdressing reserves the right to request a deposit for any appointment at its discretion.
⸻
Deposit Amounts
The following minimum deposits apply:
* New Client Cut & Finish – £20
* New Client Colour Appointment – £50
* Keratin Treatment – £100
* Grey Blending – £100
* Colour Correction – £100
Deposits may be paid in person, over the telephone or through our online booking system.
Cancellation Policy
We understand that plans can change and will always do our best to accommodate appointment changes wherever possible.
We kindly request the following notice periods:
* 48 hours’ notice for all standard appointments.
* 72 hours’ notice for Colour Corrections, Grey Blending and Keratin Treatments.
Where the required notice is given, your deposit will be transferred to a new appointment.
Where insufficient notice is provided, your deposit will be retained to compensate for the reserved appointment time, which is often difficult to refill at short notice.
⸻
Missed Appointments & No Shows
Clients who fail to attend their appointment without prior notice will forfeit their deposit.
Where no deposit has been taken, Aurora Hairdressing reserves the right to request a deposit or charge up to 30% of the booked service cost before accepting future bookings.
Repeated late cancellations or missed appointments may result in future bookings being declined.
⸻
Late Arrivals
Please arrive on time for your appointment to allow us to provide the full service booked.
If you arrive late, we will do our best to accommodate you; however, depending on the time available, your service may need to be reduced, rescheduled or cancelled.
Late arrival does not extend your appointment time, and full charges may still apply where the appointment cannot be completed due to insufficient time.
Trainee Stylist Appointments
Aurora Hairdressing is proud to invest in the education and development of future hair professionals.
Appointments with trainee stylists are carried out under the guidance and supervision of qualified members of our team. As part of their training, appointments may take longer than those with qualified stylists.
Where a requested service is beyond a trainee’s current level of training or experience, Aurora Hairdressing reserves the right to transfer the appointment to another stylist, amend the service or reschedule the appointment in the interest of achieving the best possible result.
By booking with a trainee stylist, clients acknowledge that appointment times are estimates and may vary.
Pricing
Our prices reflect the experience, qualifications, expertise and continued professional development of our stylists.
All prices displayed on our website, online booking system, in the salon and on social media are ‘from’ prices and are intended as a guide only.
Your final price will be confirmed following a consultation and is based on factors including:
* Hair length
* Hair thickness and density
* Product usage
* Time required
* Service complexity
* Specialist techniques required
Where additional time, products or services are required to safely achieve your desired result, any additional charges will always be discussed with you before proceeding.
⸻
Hair Length Guide
Our hair length guide is provided as a general reference only.
Short Hair – Chin length or above.
Medium Hair – Above the shoulders.
Long Hair – Shoulder length to shoulder blades.
Extra Long Hair – Below the shoulder blades.
A Restyle is generally classified as removing more than three inches of hair, significantly changing the shape of the haircut or creating a completely new style.
Final classification will always be determined by your stylist during your consultation.
Discounts & Promotional Offers
From time to time Aurora Hairdressing may offer promotions, discounts or special offers.
Unless otherwise stated:
* Promotions cannot be used in conjunction with any other offer.
* Promotions cannot be exchanged for cash.
* Promotions cannot be transferred to another client.
* Offers are subject to availability and may be withdrawn or amended without prior notice.
Please note that discounts and promotional offers do not apply to the following services unless specifically stated otherwise:
* Balayage services
* Colour correction services
* Grey blending services
* Keratin treatments
* Innoluxe treatments
* Services carried out by trainees
* Any other specialist or premium services, unless expressly included in the promotion
⸻
Gift Vouchers
Gift vouchers are valid until the expiry date shown on the voucher.
Gift vouchers are non-refundable, non-transferable and cannot be exchanged for cash.
Lost, stolen or expired vouchers cannot be replaced, refunded or extended.
Gift vouchers must be presented at the time of payment.
⸻
Retail Products
Retail products purchased from Aurora Hairdressing may be exchanged or refunded within 14 days of purchase, provided they are unopened, unused and in their original condition with proof of purchase.
For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty or required by law.
This does not affect your statutory rights.
Complaints & Our Service Guarantee
Your satisfaction is extremely important to us.
If you are unhappy with any aspect of your service, we kindly ask that you contact Aurora Hairdressing within 3 days of your appointment.
We may ask you to return to the salon within 7 days so that the original stylist or a member of our management team can assess your hair and discuss your concerns.
Where we agree that a service has not been carried out with reasonable care and skill, we will offer an appropriate correction appointment at no additional charge.
Correction appointments must be carried out by Aurora Hairdressing.
If another salon or individual alters your hair before we have had the opportunity to assess or correct the original service, this guarantee will no longer apply.
Our guarantee does not apply where:
* You have changed your mind about the agreed result following your consultation.
* Aftercare advice has not been followed.
* Inaccurate or incomplete consultation information has been provided.
* Another salon or individual has altered your hair.
Nothing within these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.
⸻
Refunds
Aurora Hairdressing does not offer refunds where a client changes their mind after a service has been completed.
Where a genuine issue exists, we will always aim to resolve the matter fairly by assessing the service and, where appropriate, offering a correction appointment before considering any other remedy.
Refunds will only be considered where appropriate and in accordance with your statutory rights under the Consumer Rights Act 2015.
Right to Refuse Service
Aurora Hairdressing is committed to providing a welcoming, professional and respectful environment for both our clients and our team.
We reserve the right to refuse, modify or discontinue any service where:
* The requested service is likely to compromise the health or integrity of the hair.
* The client’s behaviour is abusive, threatening, inappropriate or disrespectful towards our team or other clients.
* Inaccurate or incomplete consultation information has been provided.
* A required patch test has not been completed.
* We believe it is unsafe or inappropriate to continue the service.
Where a service has commenced, charges may apply for work completed up to that point.
⸻
Aftercare
Following your appointment, your stylist will provide professional aftercare advice to help maintain the condition and longevity of your hair.
Clients are responsible for following the aftercare advice and using suitable home care products.
Aurora Hairdressing cannot accept responsibility for colour fading, reduced longevity, damage or unexpected results where recommended aftercare has not been followed.
Photography & Social Media
We are proud of the work we create and may occasionally photograph or video your hair before, during or after your appointment for training, educational and marketing purposes.
Images or videos will only be shared on our website, social media platforms or other marketing materials with your consent.
If you would prefer not to be photographed or filmed, please let a member of our team know before your service begins.
⸻
Personal Belongings
Whilst every care is taken, Aurora Hairdressing cannot accept responsibility for the loss of or damage to personal belongings brought into the salon.
Clients are responsible for keeping their personal belongings with them throughout their visit.
⸻
Children in the Salon
We warmly welcome children receiving an appointment.
For health and safety reasons, children who are not booked in for a service must be supervised by a responsible adult at all times.
To ensure a relaxing environment for all guests, we kindly ask that children are not left unattended within the salon.
⸻
Privacy
Aurora Hairdressing is committed to protecting your personal information.
Any personal data collected during your consultation or appointment will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Your information will only be used for the purposes of providing our services, managing your appointments and communicating with you regarding your visit.
⸻
Force Majeure
Aurora Hairdressing shall not be liable for any delay, cancellation or inability to provide services due to circumstances beyond our reasonable control, including but not limited to severe weather, illness, accidents, power failures, supplier issues, government restrictions or any other unforeseen event.
Where possible, we will contact affected clients promptly and rearrange appointments at the earliest available opportunity.
Amendments to these Terms & Conditions
Aurora Hairdressing reserves the right to update or amend these Terms & Conditions at any time.
The latest version will always be available on our website and will apply to all future bookings from the date of publication.
⸻
Client Agreement
By booking an appointment with Aurora Hairdressing, you confirm that you have read, understood and accepted these Terms & Conditions.
You also confirm that all information provided during your consultation is accurate and complete to the best of your knowledge.
You acknowledge that professional hairdressing services are bespoke treatments and that results may vary depending on your individual hair history, condition and maintenance.
Thank You
Thank you for taking the time to read our Terms & Conditions.
These policies have been created to ensure every client enjoys a professional, transparent and exceptional experience at Aurora Hairdressing. They help us maintain the highest standards of service while protecting both our guests and our team.
We truly value the trust you place in us and are committed to providing outstanding service, honest advice and beautiful, healthy hair in a welcoming and professional environment.
If you have any questions before your appointment, please do not hesitate to contact a member of our team. We are always happy to help.
We sincerely appreciate your support and thank you for choosing Aurora Hairdressing. We look forward to welcoming you to our salon.
With kind regards,
Julie, Vee & The Aurora Hairdressing Team
